FREE Delivery over £35
Unbeatable Prices
Search for the error code that has appeared on your Canon printer to find the relevant information on this page. In the case that your error code is not included, we’d encourage you to contact Customer Services, where a representative will investigate the issue.
Don’t forget you can enjoy huge savings on your Canon ink cartridges by choosing Cartridge People as your online retailer for original and compatible products.
Simply use the ink cartridge finder on this page or search for your Canon printer on our dedicated Canon page.
| Code | Issue and how to resolve it… |
|---|---|
| E13 | Your ink cartridges may have run out of ink. Replace the empty ink cartridges with some consumables that are compatible with your machine. |
| E16 | Your cartridges are out of ink. Replace your empty ink cartridges and close the paper output cover. |
| U162 | Your machine is prompting you to replace empty cartridges. If this message is displayed after inserting a new ink cartridge, you can remove this error code by carrying out the following instruction. On your Canon printer, find, press and hold down the STOP/RESET/RESUME button for 10 seconds. This lets the printer know you’re aware of the message but wish to continue printing anyway. You will be allowed to print as normal. |
| U163 | Your machine is prompting you to replace empty cartridges. If this message is displayed after inserting a new ink cartridge, you can remove this error code by carrying out the following instruction. On your Canon printer, find, press and hold down the STOP/RESET/RESUME button for 10 seconds. This lets the printer know you’re aware of the message but wish to continue printing anyway. You will be allowed to print as normal. |
| 1686 | The ink in your cartridges has run out. Replace the empty ink cartridges. |
| 1688 | The ink in your cartridges has run out. Replace the empty ink cartridges. |
| E04 | The FINE cartridge used in your printer has been installed incorrectly. To remove these cartridges you need to retract the output tray extension before opening the cover. Once the cartridges have been removed you can re-install them by pushing them in until it clicks into place. Close the cover before resuming printing. |
| E05 | This error code may cause an orange light on your machine to blink 5 times and is caused by the print head not being installed at all or it may have been installed incorrectly. |
| E14 | An orange light may blink 14 times when this error code appears. The code relates to the ink cartridge not being supported by the printer and this may be as a result of the ink tank being sold in a different region to where the printer was originally bought. |
| E15 | Referring to occasions when the ink cartridge isn’t recognised, this can be solved by lifting the cover of the printer and ensuring the ink cartridge is inserted. |
| 1487 | This usually refers to ink cartridges being installed in the wrong position and a simple check of the cartridge codes and re-installation should resolve this. |
| 1486 | This usually refers to ink cartridges being installed in the wrong position and a simple check of the cartridge codes and re-installation should resolve this. |
| E07 | A “FINE” cartridge is the tri coloured cartridge used in your Canon printer. If it is installed incorrectly, this error message may appear. Only official Canon cartridges will display this message but that doesn’t mean you can’t use compatibles to resolve the issue. The slots in your Canon printer may look the same but they are geared towards identifying a colour and black cartridge. |
| U075 | A “FINE” cartridge is the tri coloured cartridge used in your Canon printer. If it is installed incorrectly, this error message may appear. Only official Canon cartridges will display this message but that doesn’t mean you can’t use compatibles to resolve the issue. The slots in your Canon printer may look the same but they are geared towards identifying a colour and black cartridge. |
| U076 | A “FINE” cartridge is the tri coloured cartridge used in your Canon printer. If it is installed incorrectly, this error message may appear. Only official Canon cartridges will display this message but that doesn’t mean you can’t use compatibles to resolve the issue. The slots in your Canon printer may look the same but they are geared towards identifying a colour and black cartridge. |
| B200 | This error code refers to a service error that can occur due to a hardware failure with either the printer or the print head. Official Canon advice states that you can: Turn off the printer, Disconnect the power cable, Open the printer cover, Check for any orange protective tape or white polystyrene and remove if necessary, Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, Close the cover, Reconnect and turn on. If this hasn’t resolved the issue, contact the Canon repair centre. |
| 5011 | Signifying a printer error, you can resolve this by turning the printer off and unplugging it before plugging it back in and attempting to print once more. |
| 306 | Refers to occasions when you’re looking to print from a Mac. A solution for this issue is to: Click the Apple icon in the top left of the screen. Click System Preferences. Click Print & Fax. If the padlock in the bottom left is locked: Click it, enter your password and click OK. Click the – button. to remove the printer and the + to add it again leaving the options on default. |
| 5100 | A service error has occurred. Turn off the printer Disconnect the power cable Open the printer cover Check for any orange protective tape or white polystyrene and remove if necessary Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary Close the cover Reconnect and turn on |
| 5200 | A service error has occurred. Turn off the printer Disconnect the power cable Open the printer cover Check for any orange protective tape or white polystyrene and remove if necessary Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary Close the cover Reconnect and turn on |
| 5400 | A service error has occurred. Turn off the printer Disconnect the power cable Open the printer cover Check for any orange protective tape or white polystyrene and remove if necessary Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary Close the cover Reconnect and turn on |
| 5700 | A service error has occurred. Turn off the printer Disconnect the power cable Open the printer cover Check for any orange protective tape or white polystyrene and remove if necessary Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary Close the cover Reconnect and turn on |
| 6000 | A service error has occurred. Turn off the printer Disconnect the power cable Open the printer cover Check for any orange protective tape or white polystyrene and remove if necessary Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary Close the cover Reconnect and turn on |
| 6A00 | A printer error has occurred. |
| 6A80 | A printer error has occurred. |
| 6C10 | A printer error has occurred. |
| 1682 | Your printer is having trouble recognising the cartridge(s). This may be because the gold contact area on the front of the cartridge has been obscured. Remove the cartridge and make sure there is no dirt/ink obscuring the gold contact area. This can be done using a kitchen towel. Reinstall the cartridge and attempt to print once again. If the error message persists, please contact your supplier. |
| 1684 | Your printer is having trouble recognising the cartridge(s). This may be because the gold contact area on the front of the cartridge has been obscured. Remove the cartridge and make sure there is no dirt/ink obscuring the gold contact area. This can be done using a kitchen towel. Reinstall the cartridge and attempt to print once again. If the error message persists, please contact your supplier. |