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Satisfaction Guaranteed

At Cartridge People, we’re committed to ensuring you experience effortless printing. Our hardworking team of specialist experts are always ready to assist you with any questions or concerns, so you can focus on what matters – your job. You don’t need to be a printing expert; we work hard at our job so you can get on with yours. We’re real people with over 150 years of combined experience, committed to delivering dependable and personable service with no AI or bots.

Here’s our Satisfaction Guaranteed assurance:

All Products (Excluding Printer Hardware):

Our 1-year warranty covers all our products, except for printer hardware. If an issue occurs, we’ll take decisive action and:

  • Troubleshoot
  • Replace
  • Refund

Reaching out to us in the unlikely event of an issue couldn’t be easier. We promise to quickly find the most straightforward solution to your problem.

Cartridge People Compatible Own Brand Products:

Our Compatible Own Brand printer consumables (excluding paper) come with our 3-year warranty. All other Cartridge People Own Brand products are covered by our 1-year warranty. If an issue occurs, we’ll:

  • Troubleshoot
  • Replace
  • Refund

Our Compatible Own Brand printer consumables (excluding paper) also come with a Lifetime Printer Guarantee.

Lifetime Printer Guarantee

Our Compatible Own Brand products offer superior quality at fair prices, guaranteed. They're meticulously sourced and rigorously tested by our industry experts. We promise to repair or replace your printer if our Compatible Own Brand cartridges cause damage.

High-Quality Printing, Low-Cost Prices

Our Compatible Own Brand products ensure quality printing is affordable. Each product comes with a page yield equal to or often higher than the equivalent manufacturer cartridge. This means fewer replacements and more savings for you, whether you're printing photos at home or documents for business.

Using Cartridge People Compatible Own Brand Cartridges

Many people wrongly believe that the use of compatible cartridges will invalidate the warranty on your printer if the machine develops a fault. We assure you, using our Compatible Own Brand cartridges will not invalidate your printer's warranty.

We have in place a Lifetime Printer Guarantee, so you can buy Cartridge People Compatible Own Brand cartridges with confidence. If our cartridges cause damage, we'll repair, replace or refund. So, make the switch to our Compatible Own Brand products today and enjoy significant savings without worries.

Lifetime Printer Guarantee Terms and Conditions

Cartridge People's "Lifetime Printer Guarantee" is subject to the following Terms and Conditions:

  1. Our guarantee applies to all Cartridge People Compatible Own Brand ink, toner and label tape products.
  2. It doesn’t extend to compatible products bought from other retailers or original manufacturer products (OEM).
  3. The guarantee applies if an issue with your printer has been caused by Cartridge People Compatible Own Brand product(s).
  4. We may need to see photographic evidence or have an engineer provide support before we agree to replace your printer.
  5. Initially, we'll offer telephone support to try and address any issues.
  6. If our Compatible Own Brand products cause an issue that requires a replacement, we'll provide one from our stock, possibly a refurbished model with similar specifications.
  7. If a replacement is needed, we reserve the right to issue a printer from our stock, possibly from a different manufacturer.
  8. By 'lifetime', we mean as long as you continue to use Cartridge People Compatible Own Brand products in your machine.
  9. Our guarantee does not cover accidental damage or printer issues unrelated to the use of Cartridge People Compatible Own Brand ink, toner or label tape products, such as paper jams, broken trays, faulty displays, electrical faults or connectivity issues.
  10. This guarantee is solely for the replacement of a printer and cannot be exchanged for a monetary amount.

These terms and conditions are designed to keep things clear and fair, reflecting our no-nonsense, decisive approach to helping our customers.

Order Cancellation:

If you need to cancel your order from us, that won’t be an issue! We're here to ensure your experience with us is as hassle-free as possible.

30-Day Cancellation Policy:

Please note that under the Consumer Contracts Regulations 2013, you’re entitled to cancel your order for any reason within 30 days of receiving your goods.

12 Month Return for Unwanted Items:

If you no longer want the items you’ve purchased from us for any reason, you can simply send them back for a credit/full refund within 12 months of purchase. Please note, the items must be sent back in a reusable/resale condition, complete with all accessories and in its original packaging. Items also need to be unopened and undamaged. Please do not return any items without contacting our Customer Service team first.

For more information, please see our Returns Policy.

The UK’s Lowest Prices Guaranteed:

We believe in providing high-quality products at fair prices. Rest assured; we’re committed to helping you keep your printing costs down.