Contact Us

Call us: 0203 001 0234

Customer Service representatives are available 9am – 6pm Monday to Friday (except on bank holidays).

You can check out our FAQs page for further information.

Use the form below to contact us. Please be as specific as possible, as it will help us give you the best possible response.

Problem with your printer?

If you encounter an error code when trying to print, you can select your printer brand and printer error code from the list shown. From there you’ll be able search through the common codes and be given information on how to resolve your issue.

HP has also released information on what to do if you get a “Cartridge Problem” error when using a HP printer. Read the Non-HP Security Chip help article on the HP website for more information. If you’ve encountered a problem with a printer you have bought from our website, please click here for manufacturer support.

Satisfaction Guaranteed

“You’re covered by our Satisfaction Guaranteed promise with every printer consumable you purchase from us, ensuring you’ll be happy or get your money back.”

At Cartridge People, we’re committed to ensuring you experience effortless printing. Our hardworking team of specialist experts are always ready to assist you with any questions or concerns, so you can focus on what matters – your job. You don’t need to be a printing expert; we work hard at our job so you can get on with yours. We’re real people with over 150 years of combined experience, committed to delivering dependable and personable service with no AI or bots.

Cartridge People – Printing. Sorted.

Quality of Goods

We never compromise on the quality of our goods, and we understand quality and value for money is upper most in our customer’s minds. All our products are manufactured to the highest standards and sourced only from manufacturers with exacting standards, holding ISO 9000/9001/9002 and ISO 14001 certifications for quality.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging, and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues. Please quote your name, order ID, order date and product(s) ordered in all communications.

Complaint Handling

At Cartridge People we always aim to deliver the absolute best in all we do as outlined in our Satisfaction Guaranteed promise. However, there may be occasions when things go wrong. If you have a complaint, please contact our Customer Service team using the contact form above.

Customer Service representatives are available 9am – 6pm Monday to Friday (except on bank holidays). Please quote your name, order ID, order date and product(s) ordered in all communications. We aim to respond to and resolve all complaints within 2 working days. We will never take longer than 5 working days to acknowledge any complaint.

Returning Goods

If you have purchased goods incorrectly or no longer want items purchased from the Cartridge People website, you can find further information on what to do by reading our Returns Policy.

Further Details: Terms and Conditions

Please see our Terms section for our full terms and conditions.

Important Notice: Cartridge People is aware of attempts by fraudulent third parties operating online to obtain bank details of individuals, and this is a practice that’s been widely reported in the media. Please note that a Cartridge People representative will never ask for your bank details (account number and sort code) over the telephone or via any “feedback” form online. If you fear you have been contacted by a third party and have given account and sort code details over the phone or online, we’d encourage you to contact your bank or building society immediately.