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Our Price Promise

price promise
guaranteed

We monitor our competitors’ prices daily to ensure we offer our customers the best possible prices. We do this by analysing retailers directly and where they appear via Google Shopping and price comparison websites.

In the unlikely event that you do find a product at a lower price through a UK-based retailer, we will refund 110% of the difference up to 7 days after your purchase.

In the unlikely event you need to take us up on our Price Promise, simply email customerservice@cartridgepeople.com with the following details:

  • Name and Telephone Number
  • Order Number
  • Product code of the item you’ve found cheaper
  • The website address of the product page on the competitor’s website where the item is cheaper
  • If claiming against a lower price instore, details of where the item can be found cheaper and supporting evidence

Please Note: This only applies to original (OEM) products and not any Own Brand or compatible alternatives.


Terms and Conditions

  • The product offered by another retailer must be exactly the same brand, model and specification that we are selling. Compatible ink and toner products are excluded.
  • Only applies to products that are in stock, available for delivery, sold in the UK and have VAT included.
  • Excludes items which are offered as part of: a clearance, special promotion or discount, including through a retailer-specific voucher or volume purchase.
  • The cost of the product and delivery from another retailer must be cheaper than our product and delivery price to qualify.
  • Prices must be visible to everybody, not just a subset of customers. In the case of an online retailer, the price must be viewable when navigating directly to the retailer’s website.
    The product must be available from a business with a UK registered VAT number.

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